Return Policy

Effective Date: 01/07/2024

At PalletClearance.com, we strive to provide a seamless marketplace experience for buyers and sellers. Please carefully review our Returns and Refunds Policy to understand our practices regarding order issues, refunds, and returns.

1. All Sales Are Final

All sales made through PalletClearance.com are final. We do not issue refunds for issues such as delays, damaged products, missing products, quality concerns, or other similar issues.

2. Responsibility for Order Issues

Any issues with your order, including but not limited to product delays, damage, missing products, or quality concerns, must be addressed directly with the seller. PalletClearance.com does not handle or resolve individual order disputes.

3. Refunds

Refunds, if applicable, are issued solely by the seller of the products. PalletClearance.com does not hold or manage any funds related to transactions and is not responsible for issuing refunds. Please contact the seller directly through the platform to request a refund.

4. No Liability for Product Quality or State

PalletClearance.com is a marketplace platform and does not take responsibility for the quality, state, price, or quantity of the products listed for sale. All transactions are conducted directly between buyers and sellers.

5. Anti-Counterfeiting Policy

We have a strict anti-counterfeiting policy to protect our users from fraudulent products. It is crucial for both buyers and sellers to familiarize themselves with this policy. You can read our Anti-Counterfeiting Policy for detailed information on prohibited products and practices.

6. How to Resolve Order Issues

To resolve any order-related issues, please follow these steps:

  1. Contact the Seller: Reach out to the seller through the contact options provided on the platform. Provide details of your issue along with any relevant evidence (e.g., photos of damaged products).

  2. Follow Up: If you do not receive a satisfactory response from the seller, follow up with them through the platform’s messaging system.

  3. Escalation: If necessary, escalate the issue according to the platform’s procedures for dispute resolution.

7. Contact Information

For general inquiries about our Returns and Refunds Policy or if you have trouble contacting the seller, you can reach out to our support team:

Arodas Logistics
128 High Street, Herne Bay, Kent CT6 5JY
Email: info@palletclearance.com
Live Chat: www.palletclearance.com

8. Policy Changes

We reserve the right to modify or update this Returns and Refunds Policy at any time. Changes will be posted on this page, and it is your responsibility to review the policy periodically.

By using PalletClearance.com, you acknowledge that you have read, understood, and agree to this Returns and Refunds Policy.

Thank you for shopping with us!

PalletClearance.com